FSA NextGen Business Process Operations (BPO)

The U.S. Department of Education, Office of Federal Student Aid (FSA), is embarking on a transformation known as the Next Generation Financial Services Environment (NextGen). Through this initiative, FSA seeks to implement a flexible, efficient and effective financial solution to leverage support for our customers, school partners, and taxpayers. Initially, FSA will modernize its technical and operational architecture, in a manner that provides flexibility to expand and support other financial services. In addition to improving the overall customer experience, the new environment will improve operational flexibility, enhance cost and operational efficiency, and generate better outcomes for customers and taxpayers.

This contract is to support efficient and effective operations, across the entire life cycle of student financing (from application for financing, to origination and disbursement, to processing and servicing and pay‐off or default). “Solution” for Business Process Operations means the personnel and equipment required to execute the objectives and requirements of the resulting contract, utilizing ED provided established environment and tools.