Cloud First Enterprise Systems Support Services (CFESSS)

Provide the United States International Development Finance Corporation Office of Information Technology (OIT) with IT Support Services.

The four pools under this vehicle are:
Pool A – Operations: The Contractor shall support DFC OIT in all aspects of day to day IT operational functions. Major areas of support include help/service desk support, general operations and maintenance (O&M) work, data center operations, hardware and software purchasing and asset management, and audio/visual support. Services will primarily be on-site, at DFC Headquarters, with some options for remote work.
Pool B – Application Development: The Contractor shall support DFC OIT in all aspects of application development. Major areas of support include cloud and related IT services, data warehouse capabilities and services, continuous diagnosis and mitigation tools and services, App/Dev and mobile services, Data Architecture and engineering type support, and associated Operations and Maintenance (O&M) for the development.
Pool C – Cyber Security: The Contractor shall support DFC OIT in all aspects of its cyber security operations. Major areas of support include security software and hardware tools, security-based Operations and Maintenance, monitoring and reporting, threat detections, identification, monitoring, and like services, security policy and governance support, and access controls.
Pool D – PMO Support Services: The Contractor shall support DFC OIT in all aspects of the operation of its IT Program Management Organization (PMO). Major areas of support are vast and range from program and release management operations to agile adoption and implementation and requirements engineering, all the way to contingency management, COR support, and User Interface/User Experience customer support.