Bureau of Consular Affairs Global Support Strategy 2.0 (GSS 2)

Provide support services for nonimmigrant and immigrant visa operations at United States consulates and embassies abroad. The contractor will:
*Provide business process support services for consular-related operations at U.S. embassies and consulates abroad under a performance-based arrangement, which will effectively and efficiently facilitate processing of all customers in accordance with existing procedures and business requirements.
*Provide local, Offsite Facilitation Center (OFC) standalone facilities to offer a range of visa support services, in Government-designated countries, that either require and/or would benefit from the personal appearance of the visa applicant.
*Provide skilled oversight and management of worldwide operations for all contract customer support services.
*Provide customers with a positive experience by treating them professionally and with courtesy at all times, in an efficient manner.
*Provide seamless delivery and integration of all contract support services via a robust and dynamic suite of underlying technologies