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WSUV Website Human Support Enabler

ID: MV08122024WHSE • State: Washington

Description

Washington State University Vancouver is searching for a web-based tool that connects visitors on our website(s) (initially for our Cougar Center website) with actual, human support representatives, using a chat widget and/or other effective method(s). We would like to have our website users be able to resolve issues in real-time, and to allow customers to obtain answers quickly and easily.
Background
Washington State University Vancouver (WSUV) is seeking a web-based tool to enhance user interaction on its website, specifically for the 'Cougar Center' site. The goal is to connect visitors with live support representatives through a chat widget or similar methods, enabling real-time issue resolution and quick access to information.

WSUV is part of the larger Washington State University system, which has a strong commitment to educational access and innovation in southwest Washington.

Work Details
The selected contractor will provide a web-based tool that includes:
- A chat widget or similar interface that connects users directly with live support representatives.
- The capability for users to resolve issues in real-time.
- Integration with existing WSUV website infrastructure.
- Compliance with data security standards, particularly concerning FERPA data, ensuring all data is stored within the United States.
- Options for future enhancements based on user feedback and technological advancements.

Period of Performance
The initial contract period will be from October 1, 2024, through September 30, 2025. There are options for two additional extensions of two years each, potentially extending the contract up to five continuous years based on performance satisfaction.

Place of Performance
The services will primarily be performed online through the WSUV website, with potential interactions occurring remotely from various locations as needed.

Overview

Opportunity ID
MV08122024WHSE
Response Deadline
Aug. 30, 2024 Past Due
Date Posted
Aug. 12, 2024
Est. Value Range
Experimental
$50,000 - $150,000 (AI estimate)
Source
Source Notes
Source does not have a linkable page for this opportunity. To find the opportunity, go to the Source website listed above and search for the Opportunity ID.

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Documents

Posted documents for WSUV Website Human Support Enabler

Additional Details

System Identifier
54094
Codes
920-03 - Application Service Provider (ASP) (Web Based Hosted)209-54 - Internet and Web Site Software for Main Frame Computers915-67 - Monitoring Services, Critical Equipment and Site, Wireless, Web-based700-90 - Web Handling and Control Equipment and Supplies (Corona and Flame Treaters, etc)915-96 - Web Page Design, Management and Maintenance Services920-02 - Access Services, Data209-12 - Application Software, Mainframe Computer (Incl. Cobol)208-11 - Application Software, Microcomputer209-13 - Application Software, Minicomputer920-05 - Application, Infrastructure, Hosting and Cloud Computing Services920-04 - Applications Software (For Main Frame Systems)920-14 - Applications Software (For Minicomputer Systems)208-21 - Business Intelligence Software208-20 - Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc.209-28 - Communications: Networking, Linking, etc.208-27 - Communications: Networking, Linking, etc. (Includes Clustering Software)918-29 - Computer Software Consulting208-32 - Customer Relationship Management Software (CRM)208-46 - E-Commerce Software (Microcomputer)209-42 - E-Commerce Software (Mini/Mainframe Computer)920-27 - E-Commerce Software Development Services208-42 - EDI (Electronic Data Interchange) Translator Software, Microcomputer209-43 - EDI (Electronic Data Interchange) Translator Software, Mini/Mainframe Computer208-53 - Integrated Software920-39 - Processing System Services, Data (Not Otherwise Classified)208-81 - Software For Computer Software Training920-46 - Software Updating Services920-47 - Support Services, Computer (Includes Computer Warranties)209-86 - Surveying Systems Software208-85 - Surveying Systems Software209-88 - Tools, Programming and Case208-87 - Tools, Programming and Case920-91 - Training, Computer Based (Software Supported)208-90 - Utilities: Back-up, Batch File, Firewall, Menus, Operating System, Network Operating System, Network Management, Recovery, Screen, Security, Virus Protection, etc.209-91 - Utilities: Back-up, Batch File, Menus, Network Management, Operating System, Recovery, Screen, Security, Virus Protection, etc.920-24 - Data Conversion Services204-28 - Data Entry and Remote Job Entry Devices, Voice Activated: Voice Recognition, Voice Digitization, Speech Synthesizers, etc.205-28 - Data Entry and Remote Job Entry Devices, Voice Activated: Voice Recognition, Voice Digitization, Speech Synthesizers, etc., Environmentally Certified Products208-36 - Data Processing Software, Microcomputer920-23 - Data Recovery Services204-29 - Data/File Security Hardware/Software, to Include Encryption205-29 - Data/File Security Hardware/Software, to Include Encryption, Environmentally Certified Products209-38 - Database Software208-37 - Database Software208-54 - Internet and Web Site Software for Microcomputers208-79 - RPA Software, Microcomputer207-91 - Tools, Computer
Counties
Adams, Asotin, Benton, Chelan, Clallam, Clark, Columbia, Cowlitz, Douglas, Ferry, Franklin, Garfield, Grant, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Klickitat, Lewis, Lincoln, Mason, Okanogan, Pacific, Pend Oreille, Pierce, San Juan, Skagit, Skamania, Snohomish, Spokane, Stevens, Thurston, Wahkiakum, Walla Walla, Whatcom, Whitman, Yakima
Estimated Value
$25k

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