RFP #FY25-102-08 Network and Network Security Services

Background
The Norfolk Airport Authority (NAA) is seeking a qualified provider to support its network and network security infrastructure. As a critical transportation hub, NAA requires robust IT systems to ensure operational efficiency, cybersecurity, and compliance with industry standards.

The selected Proposer will be responsible for delivering a comprehensive suite of services, including help desk support, network monitoring, disaster recovery, cybersecurity measures, and IT asset management. This Request for Proposal (RFP) aims to identify a provider capable of maintaining, securing, and optimizing NAA’s IT environment while supporting long-term technology planning and innovation.

Work Details
The selected Proposer must provide the following services:
- 24x7x365 Help Desk support
- Proactive server/network monitoring
- Business continuity and disaster recovery solutions
- Antivirus, anti-spam, and anti-malware protections
- Vulnerability testing
- End-user security awareness training
- On-site and remote support for networking and Microsoft 365 applications
- Lifecycle management for hardware/software
- Software licensing oversight
- Warranty management
- Asset inventory maintenance
- Break/fix support
- Move/add/change (MAC) services
- Desktop software standardization
- Managed SOC-as-a-service for continuous threat monitoring
- Strategic technology planning in collaboration with NAA’s IT team
- Detailed reporting on system health and inventory management.

Period of Performance
The contract term will be five (5) years with an option for the Authority to extend annually for a maximum of three (3) additional years. The performance of services will begin immediately upon execution of the contract.

Place of Performance
Services will be performed at the Norfolk International Airport and potentially other locations as required by the Authority.

Bidder Requirements
Respondents must have at least five (5) years of experience in providing network and network security services. They must be independent entities free from financial entanglements with vendors engaged in financial transactions related to the Authority’s systems.

Additionally, they must maintain Errors and Omissions insurance coverage in the amount of $1,000,000 per occurrence.