Library Customer Communication and Engagement Software

Background
The Metropolitan Government of Nashville and Davidson County (Metro) is seeking proposals for a comprehensive suite of software products aimed at enhancing customer communication and engagement within the Nashville Public Library (NPL).

The library serves a population of approximately 1.5 million and aims to improve its operational efficiency, patron experience, and community engagement through this initiative. NPL has received accolades such as the National Medal for Museum and Library Service in 2010 and was named the Gale/Library Journal 2017 Library of the Year.

Work Details
The contract will involve providing a software solution that includes functionalities for scheduling, communication, engagement, and resource management across the library system. Specific requirements include:
- Management of diverse booking needs including room reservations, appointment booking integrated with Microsoft Outlook, class scheduling/event registration.
- A robust ticketing system with customizable workflows and real-time notifications.
- Tools for creating dynamic online forms and surveys with multimedia integration.
- Features for managing unique library resources such as 'Library of Things' lending items (e.g., musical instruments, tools).
- Support for publicly bookable rooms (80), staff-only bookable rooms (40), desk staff (300), customer-initiated contact forms (50), unique titles in Library of Things (500), total items in Library of Things (1250).

Period of Performance
The contract does not specify an effective start or end date but is intended to be an indefinite delivery/indefinite quantity (IDIQ) contract with purchases made on an as-needed basis.

Place of Performance
The services will be performed at various locations within Nashville, Tennessee, specifically within the Nashville Public Library system.