Renewal - Freshworks Freshdesk Blossom - HIPAA & RTK

Background
The City of Philadelphia's Procurement Department is issuing a contract for the renewal of the Freshworks Freshdesk Blossom software. This software is essential for the city's operations, particularly in managing customer service and support functions. The goal of this contract is to ensure continued access to this critical software while adhering to HIPAA and RTK compliance requirements.

Work Details
The contract involves the renewal subscription for Freshworks Freshdesk Blossom, which includes:
- Subscription Term: 12 months
- Start Date: March 12, 2024
- Term End Date: March 12, 2025
- Billing Frequency: Annual
- Payment Method: Wire Transfer/Credit Card/ACH/Check with payment terms set at Net 30.
- The software will be provided for a specified number of users through the domain 'philartk.freshdesk.com'.
Literature on the products offered must be submitted upon request by the city.

Period of Performance
The performance period for this contract is from March 12, 2024, to March 12, 2025.

Place of Performance
The services will be performed remotely via the software platform accessible through the internet.