EBT Replacement

Background
The State of Montana, Department of Public Heath and Human Services is seeking an Offeror(s) to provide the EBT Replacement services. The State of Montana, State Procurement Division, on behalf of the Department of Public Health and Human Services, is issuing this Request for Proposal (RFP), to provide Electronic Benefit Transfer (EBT) Services for Montana’s Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF or Cash) program, and Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).
Montana seeks a broad range of EBT services and functions to support the electronic delivery of health and human services benefits to eligible participants in Montana.

Work Details
The EBT Replacement services include benefit redemption/transaction processing, reconciliation, settlement, state and federal reporting, POS terminal deployment and maintenance, merchant management, deployment of farmer equipment, EBT card specifications production and distribution, PIN establishment and maintenance, customer service support (merchant, cardholder, Department), IVR services, web portal, hot site services, production recovery support, security and privacy, audit services, training (merchant), training (farmer specific), training (Department), training (participant). A more complete description of the service is provided in the Questions section, Groups 1 and 2 - Mandatory Requirements section of the RFP.

Period of Performance
The period of performance for this contract is from 31 May 2024 to 31 May 2024.