IT-Zendesk Enterprise Suite Licenses

Background
The Maryland Insurance Administration (MIA) intends to renew existing licenses for Zendesk, a ticketing system utilized by Financial Regulation, Life & Health, and Market Conduct divisions for collaborative task completion and tracking.
This renewal marks the final year of use as MIA plans to migrate to Salesforce, which will replace Zendesk's functionality.

Work Details
The contract involves the provision of Zendesk Enterprise Suite Licenses as follows:
- Premier Essentials (Part#: NPN-ZENDE-PREMI): 1 license for a coverage term from 10/21/2024 to 10/20/2025 (12 months).
- Zendesk Suite - Enterprise (Per Agent) (Part#: NPN-ZENDE-ENTER): 25 licenses for a coverage term from 10/21/2024 to 10/20/2026 (12 months).
The total bid price must be calculated based on the pricing format specified in the bid form, ensuring all items are completed accurately without alterations.

Period of Performance
The period of performance for the Premier Essentials license is from October 21, 2024, to October 20, 2025.
The period for the Zendesk Suite - Enterprise licenses is from October 21, 2024, to October 20, 2026.

Place of Performance
The geographic location(s) for service performance or product delivery have not been explicitly provided in the solicitation.