Adobe Learning Manager Subscription Renewal

Background
The Maryland Health Benefit Exchange (MHBE) is an independent unit of State government established to provide Maryland’s residents and small businesses with the opportunity to compare rates, benefits, and quality among health insurance plans and to facilitate individuals’ enrollment in plans that best suit their needs. MHBE also evaluates eligibility for expanded Medicaid coverage, advanced premium tax credits (APTC), and other cost-sharing programs designed to make coverage more affordable for individuals with household incomes below 400 percent of the federal poverty level (FPL).
The procurement method for this solicitation is Competitive Sealed Bidding (Firm Fixed Price) as allowed under the Maryland Health Benefit Exchange Procurement Policies and Procedures.

Work Details
The purpose of this solicitation is to renew the subscription for Adobe Learning Manager using the Registered User licensing model. The vendor shall renew the existing subscription for 4,000 users based on the Registered User Licensing Model for a 12-month period.
The scope of support includes unlimited 24/7 technical support for 365 days per year via online agent (chat), email, and online documentation. Additionally, MHBE system administrators will be able to contact Adobe Support to open cases with target response times from Adobe for case resolutions.

Period of Performance
The contract will be performed over a 12-month period, starting from August 20, 2024, and ending on August 19, 2025.