Cofy25 070 Iwap Services

Background
The contract is issued by the State of Illinois and pertains to call center services. The goal of this contract is to provide effective communication support through a call center from July 14, 2024, to December 3, 2024. This solicitation is classified as a small purchase with sole source conditions and is intended for informational purposes only.

Work Details
The vendor will provide call center services, which include handling incoming calls, managing customer inquiries, and providing information as required. The vendor must ensure compliance with all relevant regulations and maintain a drug-free workplace if employing 25 or more employees. Additionally, the vendor must adhere to prevailing wage laws where applicable and ensure that all services are performed efficiently by trained personnel.

Period of Performance
The contract will be performed from July 14, 2024, to December 3, 2024.

Place of Performance
Services will be performed at the vendor's location or as specified by the State of Illinois.

Bidder Requirements
Vendors must comply with various certifications including but not limited to: being a legal entity authorized to conduct business in Illinois; not being in default on educational loans; not having been convicted of bribery or certain felonies; and ensuring that no foreign-made products are produced by forced labor. Vendors must also provide proof of insurance naming the State as additionally insured.