FY2025 EMC VNX Support (SAN) Hardware Maintenance

Background
The City of Jacksonville, Florida, is seeking bids for maintenance services specifically for FY2025 EMC VNX Support (SAN) Hardware Maintenance.

The goal of this contract is to ensure the continued operation and support of hardware components associated with EMC VNX systems, which are critical to the city's information technology infrastructure.

Work Details
The maintenance services include hardware support only, along with technical support for questions and problem resolution available 24/7 with a 4-hour response time.

The coverage period for this contract is from January 1, 2025, to December 31, 2025. Bidders must provide full quantity responses on each line item specified in the bid documents. The contract will be awarded based on the lowest responsive and responsible bidder who meets all requirements outlined in the solicitation.

Period of Performance
The initial period of service will be one year, with an option for one additional year of renewal subject to approval by both the supplier and the City of Jacksonville.

Place of Performance
The services will be performed at the City of Jacksonville's facilities located at 214 North Hogan Street, 9th Floor, Jacksonville, FL 32202.