CMS Federally Facilitated Exchange (FFE)
Investment ID: 009-000267389
Overview
Program Title
CMS Federally Facilitated Exchange (FFE)
Description
The CMS CCIIO FFM provides a platform for organizing the health insurance marketplace to help consumers and small businesses shop for coverage. The investment includes a data services hub which facilitates information sharing across partners.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://www.healthcare.gov/
Investment Detail
Open enrollment 5 (OE5) was the best operational open enrollment in the history of the FFM, in terms of system uptime and overall performance, call center customer satisfaction and peak daily plan selections. Only one period of unplanned downtime, no capacity related waiting rooms, call center customer satisfaction of 90% (vs. 85% in OE4, a previous all time high), no significant issues from new technology, direct enrollment proxy, help on demand. Overall, the enrollment totals for OE5 demonstrated a slight decrease from OE4, with similar rates of active reenrollment as in OE4. Total plan selections for FFM platform states was 8.7M, new enrollments 2.5M, active reenrollments 4.6M, auto reenrollments 1.7M. On December 15th, 2017 a total of 674K consumers selected a plan, previous daily high was 652K.