CMS Chronic Condition Warehouse (CCW)
Investment ID: 009-000339370
Overview
Program Title
CMS Chronic Condition Warehouse (CCW)
Description
The Chronic Condition Data Warehouse receives, processes and stores A & B claims data, Part D event data, enrollment data, assessments, and TMSIS data to support internal and external research.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://www.ccwdata.org
Investment Detail
Qualitative ROI:
The investment's principal users are CMS, CMS contractors, Federal agencies and external researchers who use it to support research designed to improve the quality of care and reduce costs and utilization. Customer satisfaction is assessed by surveys during training classes and assessments during help desk phone calls. The results of this process are summarized with comparisons between service level provided and goals for the users' expectations.
The CCW is providing customers with the needed functionality and performance that they need. There are monthly updates to the CCW where downtime only occurs on weekends or overnight. The website is run smoothly and without complications. When there is an issue, the team will figure it out as soon as it is reported. This investment is performing to our expectations with customer satisfaction based on it being fully functional.
Quantitative ROI:
Performance measurement actions were effective. In order to meet next year's performance goals, the investment needs to continue its current management and operational practices. To date, performance goals were consistently met and/or exceeded.
The financial performance was well within the PMT budget goal for last year (2016-2017-Our 2017-2018 budget is still active until April 29, 2018). Our scheduled budget was 30.212 million dollars and we spent 28.902 million dollars. The resultant budget variance was a favorable 1.309 million dollars, or a Cost Variance of Positive 4.3% (under budget).
There is a positive variance in all, but one category. For the percent of scheduled up-time the system is available, we met the goal because the site was never down. The CCW was consistently live for all customers and users. As for responding to incidents within 24 hours, the contractor always responded to a user within 24 hours. The CCW only had 3 months that were above our allotted 25 calls to the help desk for speed of the CCW. Last year, we had asmall budget variance that we went over budget by 4.5% which is within our goal. Our target to get all data loaded into the CCW is 99% and we had 100% of the data loaded. All in all, we had a good target and goal for all 5 categories. The number of calls to the help desk was realistic because with as many users as we have, there are bound to be slow times. We also stayed within the 5% of the allotted budget.
The investment's principal users are CMS, CMS contractors, Federal agencies and external researchers who use it to support research designed to improve the quality of care and reduce costs and utilization. Customer satisfaction is assessed by surveys during training classes and assessments during help desk phone calls. The results of this process are summarized with comparisons between service level provided and goals for the users' expectations.
The CCW is providing customers with the needed functionality and performance that they need. There are monthly updates to the CCW where downtime only occurs on weekends or overnight. The website is run smoothly and without complications. When there is an issue, the team will figure it out as soon as it is reported. This investment is performing to our expectations with customer satisfaction based on it being fully functional.
Quantitative ROI:
Performance measurement actions were effective. In order to meet next year's performance goals, the investment needs to continue its current management and operational practices. To date, performance goals were consistently met and/or exceeded.
The financial performance was well within the PMT budget goal for last year (2016-2017-Our 2017-2018 budget is still active until April 29, 2018). Our scheduled budget was 30.212 million dollars and we spent 28.902 million dollars. The resultant budget variance was a favorable 1.309 million dollars, or a Cost Variance of Positive 4.3% (under budget).
There is a positive variance in all, but one category. For the percent of scheduled up-time the system is available, we met the goal because the site was never down. The CCW was consistently live for all customers and users. As for responding to incidents within 24 hours, the contractor always responded to a user within 24 hours. The CCW only had 3 months that were above our allotted 25 calls to the help desk for speed of the CCW. Last year, we had asmall budget variance that we went over budget by 4.5% which is within our goal. Our target to get all data loaded into the CCW is 99% and we had 100% of the data loaded. All in all, we had a good target and goal for all 5 categories. The number of calls to the help desk was realistic because with as many users as we have, there are bound to be slow times. We also stayed within the 5% of the allotted budget.