HSCEMS14A00005-70CDCR19FC0000007
BPA Call
Overview
Government Description
ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES
Awardee
Awarding / Funding Agency
Place of Performance
Washington, DC 20536 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
(Parent Award)
70CDCR18Q00000018
Analysis Notes
Forecast Listed as the incumbent award in contract forecast ERO Contact Center of Operations (ECCO).
Amendment Since initial award the Potential End Date has been extended from 03/18/24 to 02/23/26 and the Potential Award value has increased 30% from $29,957,135 to $38,807,209.
Predecessor This appears to be a continuation of a prior contract HSCEMS14A00005-HSCEMS17F00021.
Amendment Since initial award the Potential End Date has been extended from 03/18/24 to 02/23/26 and the Potential Award value has increased 30% from $29,957,135 to $38,807,209.
Predecessor This appears to be a continuation of a prior contract HSCEMS14A00005-HSCEMS17F00021.
Capgemini Government Solutions was awarded
BPA Call 70CDCR19FC0000007 (70CDCR-19-F-C0000007)
for Ecco Call Center Professional Support Services
worth up to $38,807,209
by Enforcement and Removals
in March 2019.
The contract
has a duration of 7 years and
was awarded
through solicitation 70CDCR18Q00000018
full & open
with
NAICS 541611 and
PSC R408
via subject to multiple award fair opportunity acquisition procedures with 4 bids received.
As of today, the BPA Call has a total reported backlog of $5,960,592 and funded backlog of $1,520,555.
This contract was awarded through vehicle The Professional Services Schedule (PSS) (00CORP).
Status
(Open)
Last Modified 3/3/25
Period of Performance
3/19/19
Start Date
8/23/25
Current End Date
2/23/26
Potential End Date
Obligations and Backlog
$32.8M
Total Obligated
$34.4M
Current Award
$38.8M
Potential Award
$1.5M
Funded Backlog
$6.0M
Total Backlog
Award Hierarchy
Federal Supply Schedule
Blanket Purchase Agreement
BPA Call
HSCEMS14A00005-70CDCR19FC0000007
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for HSCEMS14A00005-70CDCR19FC0000007
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2020 | $1,507,631 | 19,224.3 | 9.2 | $78.42 |
| 2021 | $3,002,295 | 44,340.8 | 21.3 | $67.71 |
| 2022 | $4,820,153 | 51,592.3 | 24.8 | $93.43 |
| 2023 | $5,808,952 | 66,874.8 | 32.2 | $86.86 |
Transaction History
Modifications to HSCEMS14A00005-70CDCR19FC0000007
People
Suggested agency contacts for HSCEMS14A00005-70CDCR19FC0000007
Competition
Number of Bidders
4
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Large Business
Awardee UEI
DR6MQ56MGFA5
Awardee CAGE
3CXP3
Agency Detail
Awarding Office
70CDCR DETENTION COMPLIANCE AND REMOVALS
Funding Office
70CRMD
Created By
nicholas.zdanuk@ice.dhs.gov
Last Modified By
corey.soileau@ice.dhs.gov
Approved By
corey.soileau@ice.dhs.gov
Legislative
Legislative Mandates
None Applicable
Performance District
DC-98
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Operations and Support, U.S. Immigration and Customs Enforcement, Homeland Security (070-0540) | Federal law enforcement activities | Other goods and services from Federal sources (25.3) | $8,927,209 | 62% |
| Operations and Support, U.S. Immigration and Customs Enforcement, Homeland Security (070-0540) | Federal law enforcement activities | Other services from non-Federal sources (25.2) | $3,658,683 | 25% |
| Operations and Support, U.S. Immigration and Customs Enforcement, Homeland Security (070-0540) | Federal law enforcement activities | Advisory and assistance services (25.1) | $1,900,000 | 13% |
Modified: 3/3/25