36C10X19C0032
Definitive Contract
Overview
Government Description
CALL CENTER STAFFING SUPPORT
Awardee
Awarding / Funding Agency
Place of Performance
Shepherdstown, WV 25443 United States
Pricing
Fixed Price
Set Aside
Service Disabled Veteran Owned Small Business Set-Aside (SDVOSBC)
Extent Competed
Full And Open Competition After Exclusion Of Sources
Related Opportunity
Analysis Notes
Amendment Since initial award the Potential End Date has been extended from 08/04/24 to 02/05/25 and the Potential Award value has increased 9% from $64,436,491 to $70,124,878.
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: Strategic Resilience Group
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: Strategic Resilience Group
Bowen Consulting Group was awarded
Definitive Contract 36C10X19C0032 (36C10X-19-C-0032)
for Call Center Staffing Support
worth up to $70,124,878
by Strategic Acquisition Center Frederick
in August 2019.
The contract
has a duration of 5 years 6 months and
was awarded
through solicitation White House VA Hotline Call Center
with a Service Disabled Veteran Owned Small Business set aside
with
NAICS 561422 and
PSC R499
via direct negotiation acquisition procedures with 15 bids received.
Status
(Complete)
Last Modified 12/12/24
Period of Performance
8/3/19
Start Date
2/5/25
Current End Date
2/5/25
Potential End Date
Obligations
$70.1M
Total Obligated
$70.1M
Current Award
$70.1M
Potential Award
Award Hierarchy
Definitive Contract
36C10X19C0032
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for 36C10X19C0032
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2020 | $8,598,239 | 305,210.0 | 146.7 | $28.17 |
| 2021 | $10,783,692 | 339,468.0 | 163.2 | $31.77 |
| 2022 | $10,891,541 | 332,661.0 | 159.9 | $32.74 |
| 2023 | $15,039,650 | 435,882.7 | 209.6 | $34.50 |
Opportunity Lifecycle
Procurement history for 36C10X19C0032
Transaction History
Modifications to 36C10X19C0032
People
Suggested agency contacts for 36C10X19C0032
Competition
Number of Bidders
15
Solicitation Procedures
Negotiated Proposal/Quote
Evaluated Preference
None
Performance Based Acquisition
Yes
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Plan Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Small Business
Awardee UEI
TYLJBZEVVN15
Awardee CAGE
4X7S5
Agency Detail
Awarding Office
36C10X SAC FREDERICK (36C10X)
Funding Office
36C10X
Created By
michael.stevens@va.gov
Last Modified By
michael.stevens@va.gov
Approved By
michael.stevens@va.gov
Legislative
Legislative Mandates
Labor Standards
Performance District
WV-02
Senators
Joe Manchin
Shelley Capito
Shelley Capito
Representative
Alexander Mooney
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| General Administration, Departmental Administration, Veterans Affairs (036-0142) | Other veterans benefits and services | Other services from non-Federal sources (25.2) | $18,935,753 | 100% |
Modified: 12/12/24