Sources Sought - Federal Occupational Health (FOH) – Information Technology (IT) Staffing Support Services

Background
The Federal Occupational Health (FOH), part of the Program Support Center (PSC) within the U.S. Department of Health and Human Services (HHS), aims to enhance the health, safety, and productivity of the Federal workforce. FOH provides a range of occupational health programs and services including clinical services, medical consultation, wellness programs, behavioral health services, and environmental health and safety services.

As the largest provider of such services in the Federal Government, FOH enters into Interagency Agreements with various federal departments to deliver these essential services. The contractor's role is to support FOH by providing reliable IT infrastructure and staffing expertise necessary for effective service delivery.

Work Details
The contractor will be responsible for providing a full range of qualified IT personnel to perform enterprise-level end-to-end IT operational services. Key tasks include:
- Day-to-day operations and maintenance of FOH's IT infrastructure, which encompasses customized government off-the-shelf (GOTS) applications and security applications.
- Providing administrative, technical, and engineering support to develop, implement, and maintain all elements of the FOH IT Infrastructure.
- Ensuring compliance with HHS IT standards and guidelines while managing changes to FOH IT Systems.
- Delivering superior end-user service through a flexible methodology that responds quickly to new IT service needs.
- Achieving continual improvement in customer satisfaction while meeting performance targets.

Period of Performance
The anticipated award date is in the third quarter of fiscal year 2025, with a potential duration of five years consisting of a base period of twelve months followed by four twelve-month option periods.

Place of Performance
Work will be performed at 5600 Fishers Lane, Rockville, MD 20857, with potential for telework as permitted.