DeCA envisions a future where the agency has real-time access to accurate, relevant, reliable, and useful data to enable data-driven timely decisions to maximize the value of the commissary benefit to eligible patrons. DeCA's ability to increase the value of the benefit is based on significantly enhancing its ability to increase sales, reduce operational costs, and integrate key decision-making.
Technology modernization success is defined as delivering a full deployment of EBS 2.0 no later than 30 September 2026 to serve as an ecosystem of fully integrated technologies that provide improved performance, increased flexibility, enhanced employee / customer experience, and is capable of continuous, rapid, near real-time, cost-effective improvements. DeCA is seeking a commercially available Retail Grocery solution(s) to deliver:
GENERAL -- Scalability and Integration; Agility Layer for Simplification and Integration; Compliance with Food Safety Regulations and Quality Control; Enhanced Patron Experience; Integrated Donation Program; Centralized Document Management Repository; Automated Reminders and Alerts; Streamlined Workflow and Approvals; Increased Efficiency; Improved Mobile Inventory Management and Visibility;
MASTER DATA -- Standardized Data Definition and Governance; Centralized Master Data Repository; Improved Data Quality and Visibility; Enhanced Customer Experience;
FINANCIAL MANAGEMENT -- Enhanced Financial Visibility and Reporting; Streamlined Financial Processes; Improved Budgeting and Forecasting; Data-Driven Cost Analysis and Management; Compliance Management with Regulatory Requirements; Integrated Payment Processing and Multi-Tender Acceptance; Streamlined Reconciliation and Reporting; Omnichannel Payment Options and Integration; Improved Customer Convenience and Payment Innovation;
SUPPLY CHAIN MANAGEMENT (SCM) -- Enhanced Visibility and Control; Improved Inventory Management; Reduced Transportation Costs; Increased Supplier and Distributor Collaboration and Communication; Enhanced Risk Management / Increased Agility and Resilience; Integrated Supply Chain Visibility; Improved Product Availability; Enhanced Quality Control and Visibility;
SALES & MARKETING -- Improved Sales Performance; Enhanced Sales Planning and Forecasting; Improved Sales Team Management and Performance Tracking; Effective Inventory Management and Replenishment; Enhanced Customer Relationship Management; Unified Marketing Platform and Customer Segmentation; Omnichannel Marketing Strategy and Campaign Management; Data-Driven Marketing Optimization and Attribution; Personalized Customer Engagement and Content Marketing; Real-time Marketing Automation and Measurement; Actionable Insights and Reporting;
PROMOTIONS MANGEMENT -- Data-Driven Patron Centric Promotions; Omnichannel Campaign Management; Real-time Performance Tracking; Drive Increased Customer Traffic; Unified and Integrated Coupon Platform; Enhance Customer Experience with Coupons; Data-Driven Insights and Campaign Optimization; Reduce Fraud and Abuse Prevention; Streamlined Reporting and Management;
CATAGORY MANAGEMENT -- Enhanced Assortment Optimization; Improved Sales Forecasting and Demand Planning; Space Optimization and Planogram Development; Centralized Supplier Database and Performance Tracking; Efficient Procurement and Purchase Order Management; Improved / Enhanced Collaboration with Suppliers; Enhanced Risk Management and Compliance; Data-Driven Category Insights;
PATRON LOYALTY & REWARDS -- Simplified Registration Process for Patrons; Enhanced Customer Insights and Segmentation; Seamless Omnichannel Customer Experience; Personalized Customer Engagement; Effective Loyalty Program Management; Measurable ROI and Program Optimization; Enhanced Brand Image;
PRICING -- Enhanced Price Optimization and Automation; Improved Demand Forecasting and Price Sensitivity; Omnichannel Pricing Consistency; Improved Compliance with Regulations;
e-COMMERCE -- Streamlined Online Grocery Platform Enhanced User Experience and Navigation; Inventory Management Integration; Efficient Order Fulfillment and Delivery; Personalized Shopping Experience; Real-time Order Tracking and Transparency; Seamless Integration with Loyalty Program; Improved Patron Experience with Web / Mobile App;
STORE OPERATIONS -- Enhanced Checkout Efficiency and Speed; Advanced Customer Management and Loyalty Program Integration; Enhanced Task Management and Scheduling; Streamlined Employee Communication and Collaboration; Enhanced Customer Service and Satisfaction; Enhanced Loss Prevention Strategies; Improved Cash Handling and Cashier Accountability; Shrink Data-Driven Insights and Analytics; POS Data-Driven Insights and Reporting; Improved Employee Training and Deterrence; Streamlined Operations; Optimized Production Planning and Inventory Management; Optimized Product Identification and Tracking;
ACQUITION MANAGEMENT -- Streamlined Contract Creation and Negotiation; Centralized Contract Repository; Automated Alerts and Reminders; Enhanced Data Analytics and Reporting; Improved Compliance Management;
FACILITIES (ASSETS) MANAGEMENT -- firm objective for a comprehensive and integrated approach to facilities management, engineering services, and project management; Centralized Asset Management and Inventory; Equipment Preventive Maintenance Scheduling and Tracking; Work Order Management and Streamlined Repair Processes; Building Automation and Integrated Systems; Project Management Capabilities; Energy Efficiency and Sustainability; Data-Driven Insights and Reporting; Improved Compliance with Regulations;
DATA-DRIVEN INSIGHTS, ADVANCED ANALYTICS, and REPORTING -- Unified Data Platform and Centralized Data Management; Advanced Analytics Capabilities; Actionable Insights and Reporting; Improved Decision-Making Across Departments; Real-Time Data Visibility and Alerts; Enhanced Data Exploration and Analysis; Actionable Insights and Collaboration; Empowerment Through Self-Service; Improved Data Accessibility and Visibility; Data-Driven Insights and Analytics for Web / Mobile App Optimization;
TECHNICAL INTEGRATION PROVIDER (TIP) -- Successful Implementation of New Technologies; Successful Organizational Change Management (OCM);
DATA -- Accurate and Complete Data Transfer; Data Integrity and Quality Management; Minimized Business Disruption; Data Security and Compliance; Post-Migration Data Validation and Support; Improved Operational Efficiency and Customer Experience;
TRAINING -- Enhanced Employee Onboarding; Role-Specific Skill Development; Continuous Learning and Development; Simplified Delivery and Accessibility.
Background
The Defense Commissary Agency (DeCA) is a component of the Department of Defense (DoD) that reports to the Under Secretary of Defense for Personnel and Readiness. Headquartered at Fort Gregg-Adams, Virginia, DeCA operates a global system of 235 commissaries across 45 states, 13 countries, and two U.S. territories, employing over 14,000 people and generating annual sales exceeding $4.6 billion.
The agency's mission is to provide food and related household items to eligible patrons including active duty members, retirees, and their families. The goal of this contract is to modernize DeCA's Enterprise Business Systems (EBS) to enhance data access and decision-making capabilities, ultimately maximizing the value of the commissary benefit.
Work Details
The contractor will be responsible for delivering a commercially available Retail Grocery solution that encompasses various functionalities including:
- Scalability and Integration
- Agility Layer for Simplification and Integration
- Compliance with Food Safety Regulations and Quality Control
- Enhanced Patron Experience
- Integrated Donation Program
- Centralized Document Management Repository
- Automated Reminders and Alerts
- Streamlined Workflow and Approvals
- Increased Efficiency
- Improved Mobile Inventory Management and Visibility.
Additionally, the solution should address Master Data management, Financial Management processes, Supply Chain Management enhancements, Sales & Marketing improvements, Promotions Management strategies, Category Management optimization, Patron Loyalty & Rewards systems, Pricing strategies, e-Commerce capabilities, Store Operations efficiency, Acquisition Management processes, Facilities Management integration, Data-driven insights through advanced analytics and reporting capabilities. The contractor must also ensure successful implementation of new technologies along with effective organizational change management.
Period of Performance
The contract will be performed over a period leading up to the full deployment of EBS 2.0 by September 30, 2026.
Place of Performance
The contract will be performed at various locations worldwide where DeCA operates its commissaries.
