TRANSCRIPTION SERVICES - Denver 554   2

Background
The Department of Veterans Affairs (VA) is seeking to establish a Blanket Purchase Agreement (BPA) for Transcription Services to support the Rocky Mountain Regional VA Medical Center. The goal of this contract is to provide transcription services for research purposes, specifically for interviews conducted with Veterans, their families, caregivers, and providers. This initiative aims to enhance the analysis and reporting of research studies that evaluate Best Practices and Standards of Care methods.

Work Details
The contractor shall provide transcription services as outlined in the Statement of Work (SOW). Key tasks include:
- Taking audio recordings of varying quality and composing verbatim transcriptions into text/word files.
- Expertise in medical terminology is required.
- Transcriptions must be completed within one week of receiving audio files, with urgent requests requiring completion within 48 hours.
- Formatting requirements include labeling speakers appropriately, removing verbal fillers, and including headers/footers with file names and page numbers.
- All transcribed work must undergo thorough proofreading to ensure accuracy; any errors must be corrected at no additional cost.
- The contractor must maintain a dedicated account manager for coordination and communication with VA staff.
- Security protocols must be followed, including conducting all work within the United States and ensuring compliance with HIPAA regulations.

Period of Performance
The period of performance for this contract spans from September 1, 2024, through August 31, 2029, divided into five ordering periods each lasting one year.

Place of Performance
The services will be performed at the Rocky Mountain Regional VA Medical Center located in Denver, Colorado.