ORBITRAP ID-X, STD Maintenance Service Plan

Background
The United States Department of Agriculture (USDA), Methods and Application of Food Composition Laboratory in Beltsville, MD, has a requirement for a ORBITRAP ID-X, STD maintenance service plan. The primary objective of issuing this Sources Sought Notice is to seek information from vendors with the capability of providing a ORBITRAP ID-X, STD maintenance service plan. The service plan will be for the currently used Thermo Orbitrap IDX Tribrid Mass Spectrometer laboratory equipment. The service plan will cover all preventive maintenance and repair services for the equipment. The services require a Certified Thermofisher Technician and use of Original Equipment Manufacturer (OEM) parts.

Work Details
The scope of work includes field service engineer labor, travel, and parts required for corrective maintenance visits with a targeted response time of (3) business days, priority status for technical support inquiries with a targeted immediate response time, one scheduled annual standard preventive maintenance visit, access to Unity Lab Services Online Knowledge Base, application of applicable discounts on spare parts, accessories, and consumables for the instruments covered under this contract and during the effective period of this contract, software and firmware updates upon request and in conjunction with a scheduled preventive maintenance or corrective maintenance visit, application of applicable discount off the list price for the training classes purchased during the contract validity period. Special requirements include a certified ORBITRAP ID-X, STD technician and use of Original Equipment Manufacturer (OEM) Parts. Security considerations include contractors having a valid photo identification to conduct services at any USDA facilities and locations. Travel will be coordinated with the Program Office at least two weeks in advance if required.