Maintenance & Marshalling Services - White Sands NM

April 22, 2025 - Q&A posted to the attachment section

REQUEST FOR INFORMATION - Please see attachment section for complete RFI document

GSA Fleet Lease Vehicle Maintenance & Marshalling Services

1.0 Description

The General Services Administration (GSA) Office of Fleet Management (GSA Fleet) has a requirement to acquire contractor support for vehicle maintenance and marshalling services for Government vehicles. Services are required at the White Sands Missile Range and White Sands Testing Facility located in New Mexico.

Marshalling only site tasks include, but are not limited to:

• Transport or resource/transportation of vehicles to and from vendor location (e.g., customer location, OEM dealership, offsite repair facility).
• Inspect vehicles upon delivery for various factors including but not limited to any damage to the vehicle, all components of the vehicle are accounted for (e.g., keys, floor mats, etc.), and missing equipment.
• Perform telematics device installation and/or activation on all new vehicles prior to releasing the vehicle to the customer.
• Validate new vehicles and options to vehicle order information provided by GSA.
• Perform pre-delivery inspections (PDI) in accordance with the manufacturer's standards.
• Prepare new vehicles for customer receipt.
• Provide driver education for customers including vehicle operation, unique features, infotainment settings, etc.
• Offer specialized expertise and support on Electric Vehicle management, operation and charging infrastructure.
• Charge battery-powered vehicles.
• Maintain all vehicle fuel and charge levels as prescribed in the Statement of Work by GSA.
• Perform custodial and sales preparation services to facilitate auction house sales of GSA exchange lease vehicles.
• Process and manage all required vehicle shipment and delivery documentation.
• Manage scheduled vehicle appointments and ensure accurate vehicle exchanges.
• Perform all necessary tasks associated with confirming vehicle assignment and termination to and from the customer as prescribed by GSA.
• Provide end-to-end customer service and support to GSA Fleet and customer agencies throughout the marshalling process to ensure a seamless and transparent delivery and exchange process.
• Fulfill proper disposal of old/expired plates both front and back as prescribed by GSA.
• Perform electronic inventory management for vehicles.
• Ensure and facilitate the security, storage and inventory control of vehicles, license plates, credit cards and other assets from time of receipt until final removal.
• Scale charging capabilities to meet the needs of increasing electric vehicle adoption.

Maintenance only site tasks include, but are not limited to:

• Install New or Used Tires
• Repair Flat (Puncture) Tire
• Repair Flat (Puncture) Tire (Off Vehicle)
• Wheel Balance
• Road-Side Service Call
• Minor Emergency and Quick-Fix Repairs
• Preventive Maintenance Standard Vehicles
• Preventive Maintenance Non-standard Vehicles
• Preventive Maintenance - Non-standard Vehicles (Non-Powered)
• Brake System Check - Standard Vehicles
• Battery Check and Charge
• Battery Replacement Standard Vehicles
• Battery Replacement Non-standard Vehicles
• Repairs, Rebuilds, Overhauls
• Vehicle Wash Services

Place of Performance

Services are required at the White Sands Missile Range and White Sands Testing Facility located in New Mexico.

Facility Access - White Sands Missile Range, NM (WSMR)

The Contractor shall adhere to all security-related laws, requirements, and regulations that bind the Government. All involved Contractor personnel are required to cooperate fully with the WSMR Directorate of Emergency Services (DES) to ensure that police/fire investigative personnel have complete and unhindered access to incident or accident scenes and personnel for investigative purposes and provide personal information for minimum background checks for non-Common Access Card (CAC) holders.

Period of Performance

On or about January 1, 2026 December 31, 2030