for Customer Experience (CX) Analytics Research Applied Analytics and Statistics (RAAS)

The Department of Treasury/Internal Revenue Service (IRS) has a requirement that identified a need for text analytics functionality to inform planning and response to filing season related trends, understand nuances about terminology, and inter-relate ways in which taxpayers engages with the IRS' service channels.

The Request for Quotation (RFQ) were distributed to vendors solely through the MAS Schedule (Professional Services Technical and Engineering Services (non-IT) under NAICS 5411611 Special Studies/Analysis Technology. All future information about this acquisition, will also be distributed solely through kelvin.bogan@irs.gov. Interested parties are responsible for monitoring that site to ensure that they have the most up-to-date information about this acquisition. The estimated closing date of the RFQ will be on (September 18, 2024). All responsible sources may submit a quotation package and will be considered by this agency.