DHA Proactive Data Quality and Helpdesk Support   2

Background
The Defense Health Agency (DHA) is seeking to provide program-level Proactive Data Quality and Help Desk support to ensure synchronization of health records across multiple systems for over 9.5 million beneficiaries within the Military Health System (MHS).

The goal is to achieve a single identity and one complete health record by integrating various systems such as the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and Armed Forces Health Longitudinal Technology Application (AHLTA).

A sole-source bridge contract with the incumbent contractor, TMCI, is proposed to maintain critical services during the transition to a new competitive Task Order.

Work Details
The contractor will be responsible for:
1. Program Management: Providing oversight and management of all activities performed by contractor personnel, including identifying a Program Manager and Deputy Program Manager.
2. Proactive Data Quality: Offering technical expertise to support data quality analysis and remediation, including resolving patient identity issues and duplicate records before MHS Genesis deployment.
3. Technical Tier 2.5 Helpdesk Support: Delivering helpdesk support for DHA applications from Monday to Friday, with adjustments for OCONUS tickets.
4. APLIS Pre-Migration Error & Data Quality Task: Analyzing patient data errors during migration from CoPathM to CoPathPlus and coordinating remediation efforts.
5. Theater Medical Data Integration: Providing recommendations for acquisition management documentation as per DoD guidelines.
6. Cyber Security Support: Ensuring security practices are applied across all tasks performed under the contract.
7. Additional Technical Support Tasks: Supporting short-term and long-term needs related to data quality across various systems.

Period of Performance
The proposed period of performance is from December 10, 2024, through December 9, 2025, consisting of a six-month base period and one six-month option period.

Place of Performance
The services will be performed at unclassified levels within the geographic locations relevant to the Military Health System.