DGPAM Internal Operations Support

Background
In support of the Internal Revenue Service (IRS) Inflation Reduction Act (IRA) Strategic Operating Plan, Information Technology (IT) organizations are committed to increasing the efficiency and availability of IT services. Enterprise Services (ES) is an IT organization responsible for strengthening technology infrastructure across the IRS enterprise. The ES team accomplishes this by defining the current and target Enterprise Architecture and developing a transition strategy to move the agency towards the target environment. Demand, Governance, Project, and Acquisition Management (DGPAM) is a Division of ES that services internal customers (i.e., other ES Divisions and ES Front Office) and external customers (i.e., organizations outside of ES). Contractor services are needed to improve DGPAM internal operations. The goal of this effort is to further define/refine and streamline processes and workflows, resolve operational bottlenecks, and improve customer service. The objective of this PWS is to obtain qualified, experienced resources to a) improve and increase efficiencies within DGPAM operations, b) automate tasks and solutions, c) provide informative views/reports, and d) improve collaborative efforts, resulting in the delivery of high-quality services faster. The outcomes will strengthen core internal processes, reduce processing times, increase transparency, enhance organizational alignment, and improve the customer experience. Required areas of improvement include ES acquisition tracking/reporting, and related tasks to deliver quality DGPAM services. DGPAM also requires improvements resulting in the capability to analyze the status and health of IRS IT investments for decision-making.

Work Details
The scope encompasses Contractor services to develop, implement, and maintain solutions/operations using Microsoft Power Platform products, Microsoft SharePoint Online, Microsoft Office 365 applications, and Tableau.
In addition, services are needed to develop and implement a comprehensive Program/Project Management Playbook.
The scope includes support for DGPAM operations and related systems/applications to maximize current ES operations and substantially improve service delivery.
Services and support cover all DGPAM Branches and the DGPAM Front Office.

Period of Performance
The period of performance for Transition In and Ramp-Up/Knowledge Transfer tasks is estimated to take approximately 120 calendar days to complete after award.

Place of Performance
Internal Revenue Service/ Information Technology