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Protrack SLA (VA-25-00018964)

ID: 36C77625Q0036 • Type: Special Notice

Description

Page 1 of 2 Notice of Intent to Sole Source Myers ProTrack traffic software system for (on air program scheduling). Contract-Opportunities: 36C77625Q0036. The Department of Veterans Affairs (VA), Program Contract Activity Central (PCAC) intends to solicit and negotiate with only one source under the authority of FAR 13.106-1(b) Soliciting from a Single Source. The VA intends to solicit and negotiate with Myers Information Systems, Inc; 110 Elm Street, Westfield, MA 01060; to provide the ProTrack software system and Services at the ILEAD facility at 1 Jefferson Barracks Drive, Building 56, St. Louis, MO 63125. Myers will provide Off-site maintenance support for the ProTrack Traffic software System on a 24/7/365-day basis. This maintenance support shall be obtainable via telephone, email, and/or Virtual Private Network (VPN) connection as required to provide a solution to the problem within 24 hours for critical and configuration and management issues, and within 72 hours for other non-critical issues, unless major code modification and regression testing is required, or hardware replacement is required. The ProTrack Software System is a proprietary system and Myers Information Systems, Inc. is the sole authorized provider of maintenance and support service. The NAICS code for this procurement is 541519 and Size Standard is $34 Million. This notice of intent is not a request for competitive proposals. No solicitation document is available and telephone requests will not be accepted. However, any responsible source who believes it is capable of meeting the requirement may submit a capability statement, proposal, or quotation, which shall be considered by the agency, only if received by the closing date and time of this notice. A determination not to compete the proposed requirement based upon the responses to this notice is solely within the discretion of the government. Responses to this notice are due on or before November 13, 2024 at 10:00 AM ET by email to the point of contact wayne.klotzbach@va.gov or james.gantar@va.gov.
Background
The Department of Veterans Affairs (VA), Program Contract Activity Central (PCAC) intends to solicit and negotiate with Myers Information Systems, Inc. for the provision of the ProTrack traffic software system and related services. The goal of this contract is to ensure the continuous operation and maintenance of the ProTrack software system, which is essential for on-air program scheduling at the VA's ILEAD facility in St. Louis, MO.

Myers Information Systems, Inc. is recognized as the sole authorized provider of maintenance and support services for this proprietary software.

Work Details
The Contractor shall provide off-site maintenance support for the ProTrack Traffic software System on a 24/7/365 basis. This includes:
1. Providing solutions to critical issues within 24 hours and non-critical issues within 72 hours via telephone, email, or VPN connection.
2. Supporting users and administrators in resolving problems encountered with the ProTrack system, with similar response times as above.
3. Installing and deploying manufacturer patches, fixes, and workarounds after coordinating with the Contracting Officer Representative (COR).
4. Scheduling maintenance activities during off-business hours or weekends and documenting all maintenance actions in a service ticket closeout report.
5. If issues cannot be resolved remotely within five business days, on-site engineer support may be required.

Period of Performance
The period of performance shall be one year from the date of contract award, with four additional one-year option periods for continued service support.

Place of Performance
Work shall be performed at the ILEAD facility located at 1 Jefferson Barracks Drive, Building 56, St. Louis, MO 63125.

Overview

Response Deadline
Nov. 13, 2024, 10:00 a.m. EST Past Due
Posted
Nov. 6, 2024, 10:15 a.m. EST
Set Aside
None
Place of Performance
Not Provided
Source
SAM
Links

Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Sole Source
Est. Value Range
Experimental
<$250,000 (solicitation indicates Simplified Acquisition Procedures, which in most cases, applies to contracts expected to be less than $250K in value)
Signs of Shaping
70% of similar contracts within the VA Headquarters had a set-aside.
On 11/6/24 Program Contracting Activity Central issued Special Notice 36C77625Q0036 for Protrack SLA (VA-25-00018964) due 11/13/24.
Primary Contact
Title
Contracting Specialist
Name
Wayne Klotzbach   Profile
Phone
(216) 447-8300

Additional Contacts in Documents

Title Name Email Phone
Point of Contact James Gantar Profile james.gantar@va.gov None

Documents

Posted documents for Special Notice 36C77625Q0036

Question & Answer

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Additional Details

Source Agency Hierarchy
VETERANS AFFAIRS, DEPARTMENT OF > VETERANS AFFAIRS, DEPARTMENT OF > PCAC HEALTH INFORMATION (36C776)
FPDS Organization Code
3600-00776
Source Organization Code
100180033
Last Updated
Jan. 12, 2025
Last Updated By
wayne.klotzbach@va.gov
Archive Date
Jan. 12, 2025