Backup Internet Connection via Satellite at the American Embassy in Addis Ababa, Ethiopia   2

Background
The U.S. Embassy in Addis Ababa, Ethiopia, is seeking a contractor to provide an unlimited internet connection via satellite. This contract aims to ensure reliable and high-quality internet service for the embassy's operations, which is critical for communication and information exchange. The contract will be a Firm Fixed-Price single indefinite-quantity indefinite-delivery (IDIQ) contract, with a guaranteed minimum order of $5,000.00 and a maximum dollar value of $4,990,000.00 over its lifetime.

Work Details
The contractor shall provide the following services:
1. Delivery and installation of a dedicated satellite internet connection with a minimum bandwidth of 90x90 Mbps symmetrical service.
2. The service must be 'always-on' with unlimited usage and high-end professional grade.
3. The ISP must provide options for bandwidth upgrades (110x110 Mbps, 130x130 Mbps, 150x150 Mbps).
4. Fiber optic cabling is preferred from the modem to post equipment.
5. Specific connectivity requirements include:
- A /28 subnet static Public IP addresses for VPN equipment.
- ISP interface connectors: LC fiber connector (MM-multimode) – Gigabit interface.
- Unfiltered access to the Internet without ISP firewall blocking or stateful inspection.
- Installation of Customer Virtual Private Network (VPN) encryption devices on circuit.
6. High-quality performance metrics as per the Service Level Agreement (SLA):
- Packet Loss <= 2%.
- Availability of 99.9%.
- Latency RTT < 700 milliseconds.
7. Fault-tolerant connections and documented escalation processes for support within specified timeframes.
8. Provision of equipment spares maintenance plan including hot spares for quick replacement during outages.

Place of Performance
The services will be performed at the American Embassy located in Addis Ababa, Ethiopia.