Technical Opertations Support Services (TOSS) 2

USCIS has a requirement for technical operations support services (TOSS) at the Technical Operation Center (TOC) located at the USCIS Enterprise Operations Center (EOC), Stennis Space Center, Mississippi. The TOC supports the USCIS Enterprise Infrastructure on a 24/7/365 basis and is the central monitoring, coordinating, remediating, and reporting authority for critical incidents, maintenance, and outages for the USCIS Enterprise Architecture. The TOC provides technical support to the Software-Defined Wide Area Network (SDWAN) and coordinates with DHS partners for network services. The TOC supports this objective by providing support for USCIS critical applications and infrastructure by monitoring, alerting, reporting, and restoring mission essential systems and services. The TOC works collaboratively with the Security Operations Center (SOC), Enterprise Service Desk (ESD), Critical Incident Response Team (CIRT), and across USCIS OIT divisions to include ITPM system owners and stakeholders to proactively manage, monitor, report, and restore IT services