SuccessFactors Online Learning Center (OLC) Learning Management System (LMS) Software Licenses, Hosting and Professional Services

TSA s Training and Development (T&D) division is responsible for developing, delivering, managing and measuring all mission-critical training and learning activities for TSA. In 2003, TSA acquired a Commercial-off-the-Shelf (COTS) Learning Management System (LMS) software product to serve as TSA s Online Learning Center (OLC). The OLC is a state-of-the-art, cloud-based application that is externally hosted in a FedRamp environment by SAP NS2 and utilized through a perpetual license agreement. TSA s Training and Development office is seeking a vendor to provide a comprehensive Software as a Service (SaaS) Learning Management System (LMS) solution for TSA s Online Learning Center (OLC) through the SuccessFactors SAP NS2 suite of products. The SAP LMS hosting for TSA is in support of the President s Management Agenda (PMA) e-Gov Initiative, specifically the e-Training Initiative. As a result, the vendor shall provide Subscription SaaS for the SuccessFactors SAP suite, to include: Production, Staging, Training and Development/Demo Environments, all maintenance and hardware management License activation for 72,000 users Custom support communications Production Release bulletins Program management support The vendor shall also provide LMS maintenance for TSA, which should be included in the SaaS Subscription service. Maintenance of customizations/extensions shall also be supported as part of the SaaS Subscription. Additionally, the vendor shall provide professional support services for functional and technical requirements. This shall also include maintenance and operation support for the backend of the OLC application.