Product Support Service Desk (PSSD)

The United States Coast Guard (USCG) is searching for contractors to provide Information Technology (IT) application help desk support for the USCG Command, Control, Communications, Computers, Cyber and Intelligence Operations Systems Center (C5ISC) IT applications. C5ISC is the primary command that provides full lifecycle support for applications and the associated infrastructure and is located in Kearneysville, WV. These systems support the USCG s role in Maritime Safety, Maritime Security and Maritime Stewardship. Applications from every Coast Guard directorate (Human Resources, Intelligence, Logistics, Response, Prevention, Finance, Acquisition and Enterprise apps) are developed, operated and maintained at C5ISC. The C5ISC Product Support Service Desk (PSSD) is an integral support element for the Coast Guard missions, providing incident lifecycle management, application support, accounts management, training, system transition support and other critical services to maintain a smooth flow of operations with system users.