Forms Support and Services (FSS)

The Forms Support Services (FSS) contract provides support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Intake and Document Production (OIDP), Forms and Requirements Division (FRD) and Innovation and Quality Division (IQ). The FRD need is for forms services and is continually influenced by statutory changes, regulatory changes, and new technologies. Current operating environment requires contractor support for the enhancement and production of various types of documents (public use forms, internal use forms, instructions documents, online tools, brochures, and various presentation materials). Contractor services will include creating and revising these types of USCIS and DHS forms, performing quality assurance, researching new technologies and piloting and prototyping samples of USCIS and DHS current form inventory against these new technologies, troubleshooting functionality issues, testing new forms, and ensuring forms meet 508 compliance requirements. The IQ mission is broken into three branches with different needs, the Analytics and Reports Branch (ARB), Innovation and Technology Lab (ITL), and Quality and Support Branch (QSB). ARB provides expertise in quality assurance and data accuracy of the lockbox and case resolution teams. ARB s goal is to improve quality through data driven analysis. ITL s mission is to keep OIDP and USCIS on the forefront of innovation by advancing forward thinking and cutting-edge technologies. Lastly, QSB provides quality assurance and quality control reviews to assist management in determining accuracy rates and areas where training or process improvement is needed. These branches are designed to provide support throughout DHS finding innovative solutions to problems that agencies are having, like streamlining workflows, automating processes, creating secure ways to gather and share information. The Primary areas of support for this contract will include: Forms support Technology Support 508 Compliance Innovation