EXA(External Affairs) CSAI(Customer Services and Online Account experience)
Type: Forecast • Source ID: *F2024065773
Overview
Description
***Updated, 8/21/24: changed POC, revised the contract type, dollar value, and solicitation release date. ***
USCIS has a requirement for professional IT Services for the USCIS-OIT Office of Chief Technology Officer (CIO) to operationalize the integrated online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS. USCIS has already identified an vendor for this requirement.
Est. Value
Min: $20,000,000
Max: $50,000,000
Max: $50,000,000
Est. Award Date
9/30/24
Old Forecast
Source Est. Solicitation Date
9/3/24
Set Aside
8(a)
Pricing
Labor Hour
Forecast Type
Follow-On To Existing Contract
Place of Performance
Alexandria, VA USA
Forecast Source
Citizen and Immigration Services is forecasted to issue a recompete procurement for EXA(External Affairs) CSAI(Customer Services and Online Account experience) around 9/30/24 worth up to $50,000,000.
Agency
Source Level 1 Agency
Department of Homeland Security
Source Level 2 Agency
USCIS
Incumbent
Incumbent
Award ID
Potential Value
$21,262,918.80
Period of Performance
9/1/22
-
9/26/24
Contacts
Point of Contact
Katherine Brown Profile
Point of Contact Email
Point of Contact Phone
(802) 503-9105
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
8/21/24
Date Modified
8/21/24
Source Est. Period of Performance Start
9/30/24
Source Est. Period of Performance End
9/29/25
Source Forecast ID
*F2024065773