Audio, Visual, and Video Teleconference (VTC) Equipment Maintenance

Provide OEM required Preventive Maintenance (PM) and Remedial Maintenance (RM) for Cybersecurity and Infrastructure Security Agency (CISA) conference rooms in the National Capital Region (NCR) and CISA regional offices throughout the continental United States. This maintenance contract is intended to keep these Video Teleconference (VTC)s and Audio/Visual (A/V) systems operational and in a certified status. It is imperative these systems PM is maintained on the OEM maintenance schedule so that updates and service can be received in a timely manner, and OEM certification is maintained. PM shall include all parts replacement (consumable and non-consumable); technical support; and access to subject matter experts. This contract will also give CISA a service contract to provide on call RM (both telephone and onsite).