Direct Interactions
UEI: EF4VTM81DJP6
Overview
Awardee Type
Parent
(1 child)
Federal Capability Statement
Since 2007 Direct Interactions has been helping organizations better serve the public through innovative work-from-home call center solutions. We are a fast-growing BPO based in Seattle with employees in 48 states. By building and managing teams of compassionate and empathetic humans, we are able to achieve measurable improvements in outcomes. With experience in disaster response, local and state government, and the private sector, we deliver kind, correct, and complete results.
Keywords
Contact Center, Call Center, Call Answering Service, Telephony Services, Inbound/Outbound Phone Support, Call/Information Center, Healthcare Call Center, Answering Service, Medical Answering Service, Professional Answering Service, Tele-Messaging Service, Emergency Answering Service, Appointment Setting, Appointment Scheduling, Help Desk, Dispatch Services, Customer Care Calling, Online help desk, Email management, Web Chat Assistance, Hotline Services, Remote Agents, Reservation support
SBA Special Equipment
Amazon Connect Telephony System
Amazon Web Services
Internal Knowledge Base
Online Learning Management System
Custom Interactive Call Flow (ICF)
Microsoft Power BI
Observe AI
Headquarters
Seattle, WA
United States
United States
Most Recent Award
March 12, 2025
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Federal contract recipient
DIRECT INTERACTIONS INC
(UEI EF4VTM81DJP6)
is headquartered in Seattle WA.
Its primary registered NAICS is 561421 Telephone Answering Services.
The corporation
was founded in July 2007 and
federally registered in
October 2022.
Federal Award Analysis
Direct Interactions federal award history
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Contracts
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Subcontracts
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Grants
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Subgrants
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Total
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Federal Registration and Certifications
This Parent entity does not have an associated active registration. Showing registration information for UEI E1NJG8X46V78 CAGE 9DY96 instead.
Legal Name
DIRECT INTERACTIONS INC
UEI
E1NJG8X46V78
CAGE Code
9DY96
Primary NAICS
SBA Certifications
None
Self Certifications
None
Entity Structure
Corporate Entity (Not Tax Exempt)
Purpose of Registration
Federal Contracts and Assistance
Date Founded
July 6, 2007
Initial Registration
Oct. 18, 2022
Last Registration
March 31, 2025
Registration Activation
Dec. 3, 2024
Registration Expiration
Dec. 2, 2025
Fiscal Year End
December 31
Reported Entity Types
For Profit Organization
State of Incorporation
WA
Country of Incorporation
USA
Employees
<500
Disaster Registry
Nationwide
Reported NAICS
Accepts Credit Cards
Yes